The federal bank, thrift and credit union agencies have created a brochure with information to help consumers identify and combat the internet scam known as phishing.

These agencies want consumers to know that they should never respond to requests for confidential financial information. No legitimate financial institution will ever ask its customers to verify their account information online.

The brochure also advises consumers:

• Never click on the link provided in an e-mail if there is reason to believe it is fraudulent. The link may contain a virus.
• Do not be intimidated by e-mails that warn of dire consequences for not following their instructions.
• If there is a question about whether the e-mail is legitimate, go to the company’s site by typing in a site address that you know to be legitimate.
• If you fall victim to a phishing scam, act immediately to protect yourself by alerting your financial institution, placing fraud alerts on your credit files and monitoring your account statements closely.
• Report suspicious e-mails or calls to the Federal Trade Commission.

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